Include compliments when crafting complaints

Include compliments when crafting complaints

“Thank you” is one of the most powerful phrases in the universe. Put it to work when you’re problem solving for an effective, stress-free way to open the door to corrections, improvements and compensation. Consumer advocacy for yourself or clients works best when the...
Vintage children’s book fetching top dollar

Vintage children’s book fetching top dollar

From a quirky moose’s first “Howdy Do!” to a baby-mommy mouse reunion finale, Ellen Raskin’s 1974 classic “Moose, Goose and Little Nobody” enthralled my kids, inciting true belly chuckles and countless read-it-again requests. I never minded repeat performances because...

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